Keystep Solutions Limited, a leader in IT Support for shops, retail outlets, hotels, restaurants, nightclubs, pubs and leisure complexes marks the companies 10th year anniversary of its founding.
In 2005, Andrew Evans – an IT Director with over 2 decades of experience in hospitality – established Keystep Limited, an independent support company, differentiating it by providing expert and impartial advice and delivering a higher quality of service than he’d experienced during his 20 years as a customer using such IT Support companies.
Starting out in a small office, Andrew focussed on providing great customer service and IT solutions that many other IT companies did not promote or were unable to design. Initially concentrating on upgrading, implementing and supporting EPoS solutions, the company expanded its services and now also offers electronic door locking solutions, IT Support and helpdesk services.
Outsourcing IT Support allows Keystep’s customers to focus on what they do best – enhance their customer’s experience. Today, Keystep’s solutions provide the backbone support of many premier brands within the hospitality and retail sectors.
Throughout those initial years, Keystep’s clients enjoyed the honest approach and reliability of the technical solutions implemented. As word spread, it became clear that in order to maintain a high quality service and to be able to respond to the rapidly increasing client base, Keystep would need to expand.
From a team of 2, the company has expanded its workforce to 25 strong, and has recently moved into purpose built offices. A recent acquisition of NuFocus Limited, an IT organisation with vast experience of server and desktop support, has provided Keystep with the technical skills to fulfil its ambitions to expand its IT Support options, offering a one-stop-shop for customers looking for a complete service wrap for all their IT Systems. With offices in the East Midlands, Glasgow and London, Keystep services clients across the UK, the Channel Islands and in mainland Europe.
Chief Executive Officer, Andrew Evans said: “Keystep’s 10th anniversary is a tremendous milestone for the company. Over the past ten years, we’ve built up amazing relationships with our clients and worked on some great projects, becoming an integral part of their teams. I am immensely proud to have achieved this milestone, so to Keystep’s employees, customers and business partners, thank you for your dedication and loyalty. It has been a wonderful decade of achievement, and I look forward to the next 10 years”.
About Keystep Keystep provides EPOS, access control systems, and IT Support & helpdesk services for hotels, hospitality and retail units in the UK and beyond.
Understanding the unique challenges hospitality and retail faces has enabled Keystep to accrue long standing relationships with clients such as Red Carnation Hotels, Principal Hayley, Shire Hotels, Hotel Du Vin and Tiger Retail.
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