We repair and service all brands of electronic and mechanical hotel lock systems as well as front desk equipment. We can also provide support and training.

Support Contracts

Our support contracts range from Basic (9 till 5) to Full cover (24x7x365) and encompasses software and hardware support for everything to do with your door locking system, including repair and service of electronic and mechanical hotel key cards locks, front desk equipment, and back office servers and software.

System and Key Lock Upgrades

Replacement of dated servers and upgrades to latest versions of system software will ensure your system is running on latest industry platforms, and ensure optimum system performance.

New Installations

Keystep has many years of experience of installing and servicing leading brands. If you are looking to replace your existing locking system, you can be confident that Keystep has the knowledge and tools to provide an end to end solution.  As independents, we are not tied to any particular brand, and will recommend the best solution for you.


Our in-depth knowledge of electronic locking systems allows us to provide training and advice on all versions of your new or existing electronic door solution, allowing you to make optimal use of the system.

Maintenance Contracts

Routine maintenance of electronic door locks and encoders will ensure a longer life span of these products.  Annual maintenance contracts are offered giving you peace of mind that you have minimised downtime that would impact on the guest experience.

Personalised Key Card Design

A brand is one of the most valued assets a hotel or accommodation establishment can posses.  Enhancing your brand identity with Key Cards printed to incorporate the hotel’s logo or image is an excellent way to build on a brand.  Cards can be pre-printed at a very low cost and offer a professional image when compared with standard white key cards.  Keystep have the facilities to design and print cards in-house to assure a fast turnaround and delivery.